Regulations (the small print)

Please check these terms before you accept a place on one of our courses.


Accepting an offer

To accept an offer of a place on a course and to register, please return the online offer response form. This must be with us by the date or within the period stated on the offer.

Once you accept a place or start attending a course, you have a financial contract with us and are accepting responsibility for paying the course fees. 


Course fees

For courses of one year or more, we will invoice you annually and you must make sure that fees are paid by the set instalment dates. For short courses and continuing professional development (CPD) programmes lasting one term or less, fees must be paid in full before the course begins. You must arrange for the right fee to be paid before you can attend a course.

We review fees every year and raise them at least in line with inflation. Please plan for sufficient funds for the entire period of your studies.


Late applications

You can join a course after its official start date if the course tutor agrees, but you will still need to pay the full course fee. If you register after 1 November, we add a late registration fee.


Sponsored students

If you’re sponsored by your employer or another organisation, please provide the details of who will be paying on the online offer response form. We need a contact name and address for our invoice, and the amount of the sponsorship, and you’ll have to give this to us each academic year.

Please note that you will have to pay the fees and charges personally if your sponsor fails to pay.

If your course fees are paid via our contract with NHS London, please  confirm which NHS foundation trust or mental health trust you work for. We’ll check this is covered by that contract. If NHS London does not pay us on your behalf for any reason, you’ll have to pay the fees and charges yourself.


International students

Fees depend on whether you are regarded as a home, EU or overseas student.

We use set criteria to allocate you to one of these categories when you register. After this, you can’t change during the academic year, even if your circumstances change: you have to wait until the start of the next year and you must provide proof of the change in circumstances.

If your fees are paid in full by a UK public sector employer, we will charge the home student rate

If you’re on a course of one year or longer, or you’re a programme associate or clinical associate, you can be treated as a home student and pay the corresponding rate, provided you can show evidence that you fulfil both of the following conditions:

  • you have been a resident in the UK or another EU country for the three years preceding 1 September 2013
  • you are a UK or EU national, or you are settled in the UK (for example, with indefinite leave to remain or right of abode) effective on or before 1 September 2013

To benefit, you must tell us about your residency, nationality and immigration status in your application, and we may ask to see original documents as proof. 

If you don’t fulfil both conditions above, you’ll have to pay course fees at the higher overseas rate for the academic year. 

If you’re unsure whether you qualify for home student status, contact your course administrator and/or visit the UK Council for International Student Affairs for detailed information and definitions of residency and immigration status.



We accept cash, sterling cheques, debit cards (Switch, Delta, Solo, Maestro), credit cards (VISA and MasterCard only) and bank transfers. 

You can pay in the following ways:

  • pay online through our online application and booking system
  • by phone - please call 020 8938 2385 or 08029 382474, quoting your student ID number and course code
  • by post - please send your cheque to: 

Finance Department

Tavistock and Portman NHS Foundation Trust

120 Belsize Lane



  • by bank transfer - please quote your student ID number and a course code as a bank transfer reference. Please also keep a copy of the transfer as you may be asked to provide this. Our bank account details are:

Account name: GBS re Tavistock & Portman NHS Foundation Trust

Bank name: CITIBANK

Account number: 12270145

Sort code: 08-33-00

IBAN: GB77CITI08330012270145



We reserve the right to cancel any course. If we do, we’ll refund all fees in full.


Withdrawing from your studies

If you wish to withdraw from your studies, you must discuss this with your course first. You will then need to complete a withdrawal form and submit it to the course administrator. We will treat the withdrawal date as the date the administrator receives this form.

The amount we will refund depends on when you withdraw – find out more about our refund policy.


Breaking your studies

If you decide to break your studies between one year of an academic course and another, you must let us know by the end of the academic year before the one you wish to take off. 

When you return after a break, we will charge you at the fee for that academic year. 

In exceptional circumstances, you may be able to break your course during the academic year, but only with the agreement of the Associate Dean. You will nevertheless have to pay the registration fee  for all the years that you attend, even if this is for part-years only in some cases.


Non-payment of course fees

If you fail to pay course fees by the due dates for payment, we may :

  • record you as a debtor on our student database
  • pass your details and information regarding debts to a debt collection agent
  • withdraw your access to our facilities
  • withhold your assessment results and certificates
  • refuse you attending a degree ceremony
  • prevent you from enrolling or re-enrolling with us until the debt is settled

We reserve the right to suspend you from your course and may start legal proceedings. If you’ve failed to pay in previous academic years, you’ll have to pay all course fees in full before you can continue on your course.


Refund and cancellation policy 

Postgraduate Courses 

The amount we will refund depends on when you withdraw from or delay entry to a course, as shown below. 

Notice given


More than four weeks before start of the academic year

Full refund

Within four weeks before the start of the academic year

90% refund

After the start of the academic year, but before 1 December

2/3 refund

On or after 1 December

No refund


Continuing professional development (CPD) and conferences

All cancellations must be made in writing to the course administrator. If you cancel no later than 14 days before the conference or CPD event, we will make a 10% administration charge and refund the rest. However, no refund can be made for cancellations made within 14 days of the conference or CPD event.

We reserve the right to change the conference content, timing, speakers or venue without notice.

How and when will you be refunded?

Payment method

Refund method

Payment by credit card

Same credit card from which original payment was made

Payment by Paypal

To the same Paypal account from which original payment was made

Payment by standing order

BACS / Cheque

Payment by cheque Refunded by cheque made out to the signatory of the original cheque


Your statutory cancellation rights

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your contract with us for up to seven working days from the day after you have accepted the offer of a place on a course with us or booked on to a conference. You can do this by emailing your course adminsitrator or by post to:

Registry & Finance

Tavistock and Portman NHS Foundation Trust

120 Belsize Lane




If the course or conference starts before the end of this cancellation period and you attend the course or conference within the cancellation period, you agree that the Trust will be supplying services to you with your agreement before the end of the cancellation period, and you will then no longer be able to cancel this contract under these cancellation rights.